Faq
1. How to become a member with you?
Create your personal file using the form available on our website www.lexpediteur.com. You will receive a confirmation email indicating your file reference with us, the address to communicate to your e-commerce purchasing site and the terms of payment.
2. How to contact you?
You have several possibilities to contact us:
By phone: Contact us by phone to be supported in the creation of your file (See our contact details in the Contact section).
By email: contact@lexpediteur.com
Directly in our branches: See our contact details in the Contact section.
3. Why is it important to create a file with you?
Have a permanent reference at the shipper for all your future purchases. So by simply sending an email, your package is taken care of for delivery to the address of your choice.
Take advantage of all the promotions and new features of the services and services of the shipper.
4. What are your services and prices?
The sender offers a flat rate which is applied to each order according to the table below:
In addition to this, you need to know more about it.
Purchase value Commission
0 - 200 EUR 20 EUR
201 - 5000 EUR 10%
More than 5000 EUR 8%
Support for the registration and validation of the order.
A flat rate of € 16 including tax (i.e. 10,000 FCFA) is applied to each order.
In addition to this, you need to know more about it.
The sender ensures the delivery of its packages by two logistical means essentially: Sending by Air Freight and Sending by Sea Freight.
For this, the shipper offers 4 delivery services declined as follows:
Air Express Freight
Air freight delivery service.
Delivery time: 4 to 6 days (customs clearance not included)
Price: On estimate
Standard Air Freight
Air freight delivery service.
Delivery time: 8 to 14 days (customs clearance not included)
Price: Postal rates
Air Freight Groupage
Provision of delivery by grouping in Air freight.
Delivery time: 7 to 21 days (customs clearance included)
Price per Kg:
<10Kg = 10,500 FCFA
10 - 20Kg = 8,500 FCFA
Greater than 20Kg = On estimate
Sea freight
Delivery service by Sea Freight
Delivery time: 4 to 6 weeks (customs clearance included)
Price per Kg:
<10Kg = 10,000 FCFA
10 - 20Kg = 8,500 FCFA
20 - 30Kg = 7,500 FCFA
Greater than 30Kg = On estimate
5. Are the prices decreasing?
Yes
6. Are all products accepted?
In order to fight against counterfeiting, terrorism, trafficking in metals and animals, etc. The shipper reserves the right to accept or not the shipment of certain products. Perishable products and sending money are also affected by this device.
In addition to this, you need to know more about it.
7. How to enter the Lexpediteur address when ordering?
When creating your file with the sender, You will receive a confirmation email indicating the address to communicate to your e-commerce purchasing site and the terms of payment.
8. When can I have my order delivered? which delivery method to choose on the merchant site?
You can have your order delivered every working day depending on your needs. Choose the delivery method according to the items in your order to limit damage.
9. Are there any charges to pay upon delivery of the order?
Payment is made well before delivery. Orders for which payment has not been made cannot be received in our warehouses.
10. Is my order verified when it arrives at the warehouse?
All orders are systematically checked upon receipt and prepared for dispatch in parcel format to our agency in Yaoundé or Douala.
11. Where can I find the size of the package?
Volumetric weight of your packages.
12. What if my package arrives damaged at destination?
In the event of a package damaged by our carrier, the shipper will do the reasonable maximum to initiate a second delivery or a refund, if applicable.
13. How to buy products?
Two possibilities :
Have an agent of the sender accompany you to a commercial site or place the order yourself directly on a commercial site.
In addition to this, you need to know more about it.
14. I must receive several packages, how can I identify the packages received in the warehouse?
Each Parcel bears a label on which is entered the contact details of the recipient and the parcel references.